SmallBizGenius Analysis
Prohockeylife receives overwhelmingly negative feedback regarding its online order fulfillment and customer service. Customers report issues with inaccurate stock listings, delayed or non-existent shipping, and unresponsive support teams.
Category Breakdown
Scores based on analysis of 8 recent reviews
Shipping and Delivery Issues
2.0/10Numerous reviewers report problems with shipping and delivery, including significant delays, lack of updates, and orders not being shipped at all. One customer waited two weeks for a jersey and received no communication until contacting the company multiple times.
5 reviews mention thisInaccurate Stock Information
2.5/10Several reviewers mention that the website lists items as in stock when they are not, leading to order cancellations and frustration. One customer ordered a jersey that was supposedly in stock but was later informed it was out of stock, while the website continued to show it as available.
4 reviews mention thisPoor Customer Service
1.5/10Reviewers consistently complain about a lack of communication and unhelpful customer service. Customers report difficulty getting responses to inquiries, delays in resolving issues, and a general lack of support.
6 reviews mention thisOrder Errors
2.0/10Some reviewers experienced issues with their orders, such as receiving the wrong size or a used item. One customer received an adult XL jersey instead of the youth XL they ordered, while another received a hat with sweat stains and hair clippings.
3 reviews mention thisPros & Cons
Common Complaints
"Ordered via their FB sale launch..Order in.. 7 days later, still not shipped..3 calls later, no update..Cancelled order"
"Ordered a jersey they said was in stock. Got a message 4 days later they were out of stock. It still shows the jersey in stock, not sure what game they are playing."
"Waited 2 weeks for a jersey I purchased as a gift. I contact pro life they tell me there is trouble with shipping and I should have it in 5 days. Another 2 weeks I contact again and am told it is a problem for head office. 2 days later I get a notice from my bank that I received a refund. Not one email or phone call from customer service."
"I ordered 4 products online, 1 shirt came the wrong size and 1 Hat was clearly warn as it had sweat stains and hair clippings inside of it."
"They advertise items and then say nothing about being out of stock. Have sent repeated messages to enquire about my goods but get no reply."
Common Questions About Prohockeylife
Answers derived from customer review patterns
Is Prohockeylife legit and trustworthy?
Based on the 8 reviews analyzed, Prohockeylife has significant issues with order fulfillment and customer service. Customers report problems with delayed or non-existent shipping, inaccurate stock information, and a lack of communication. While the company appears to be a legitimate retailer of hockey equipment, the numerous negative experiences suggest a need for caution when placing orders. Many reviewers express frustration and state they would not use the company again, raising concerns about its reliability.
Based on 8 reviewsDoes Prohockeylife have good customer service?
The reviews analyzed indicate that Prohockeylife's customer service is generally poor. Customers frequently complain about a lack of responsiveness, difficulty getting in touch with support, and delays in resolving issues. Several reviewers mention not receiving updates on their orders or responses to their inquiries. The negative feedback suggests that customers should not expect a positive customer service experience from Prohockeylife.
Based on 6 reviewsLooking for Something Different?
Compare Prohockeylife against 19 similar sports & outdoors options.
View Alternatives